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Take Your Customer Experiences to the Next Level

On-Demand Webinar



How to transform your customer journeys into omnichannel experiences

Major shifts in customer expectations have brought new challenges to the way your business delivers customer experience. 90 percent of consumers check your website before interacting with your company, and most customers would rather interact through digital channels like web chat, SMS, chatbots and social media.

Mitel’s MiContact Center Business platform is designed to give your customers the freedom to interact with you on their preferred device, using the media that works best for them while giving agents and supervisors the tools to manage today’s omnichannel customer journeys.

Join this webinar to learn how to:

  • give customers the freedom to engage with you on their preferred device and provide a consistent customer experience across all media, throughout their entire journey.
  • increase customer satisfaction (CSAT) scores.
  • evolve your customer engagement as you grow in your customer sales, service, and support
  • power exceptional customer experiences while increasing operational efficiency with Google contact Center AI-powered Chatbots
  • give agents and supervisors the tools to make informed decisions and provide prompt service.


  • Air Date
    March 3, 2021
  • On-Demand Webinar

    vlcm communication technologies vct

    VLCM’s Communication Technology (VCT) Team is dedicated to designing and setting up basic to complex phone, voice, video, and collaboration tools to ensure your workforce can be productive and connected both in and beyond your office walls. The VCT team Gets IT Right with companies of all shapes and sizes, across the United States.

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