Commercial Hardware + Software Repair Services

VLCM's Service Department offers 3-5 day* full-service repairs at our Headquarters in Salt Lake City, Utah

Our team provides a range of hardware and software repair services, including technical support and repair, warranty repair for commercial-grade machines, data backup recovery, on-site repairs, and virus removal. We have experience diagnosing and repairing a variety of hardware issues, from broken screens to motherboard problems. Our services are focused on commercial-grade machines, and we do not service consumer models.

If your machine is still under warranty, we are authorized and trained to perform warranty repairs on commercial-grade machines. We also offer data backup recovery services to help you recover important data from a variety of sources, including hard drives, flash drives, and other storage devices. Our team can even help you set up a backup system to prevent data loss in the future.

For businesses and individuals who can't afford to be without their machines for an extended period of time, we offer on-site repairs. Our technicians can come to your business to diagnose and repair hardware issues. We also provide virus removal services to remove malware and viruses from your machine, and can help you set up security measures to prevent future infections.

If you have any questions about our hardware repair services or would like to schedule a repair, please do not hesitate to contact us.

*We strive to complete most repairs within 3-5 business days. However, some repairs may take longer depending on the complexity of the issue. In such cases, we will work with you to provide a quoted repair time-frame and keep you informed throughout the repair process.

  • Service Hours
    Monday - Friday from 8:30 a.m. - 5:30 p.m.
  • 801-262-9277
  • Service Location
    VLCM Headquarters
    852 East Arrowhead Lane
    Salt Lake City, UT 84107

VLCM's Repair Services

hardware and software repair

Hardware + Software Repair

At VLCM, we offer both hardware and software repair services to save you time and money. Our technical service department is staffed by highly skilled technicians who can expedite parts and repair your hardware in a fraction of the time it would take elsewhere. Unlike manufacturers who receive high volumes of repair products, causing repairs to take weeks, we can fix, clean, and return your hardware in an average of three days. Plus, we keep you informed of your repair status daily through email, ensuring that you are always up-to-date. VLCM is committed to being convenient and responsive to your needs.



Warranty Repair

VLCM is both factory-authorized and warranty authorized to service commercial-grade machines. We are not authorized to service consumer-based models.



Data Backup Recovery

Data backup recovery can vary depending on the nature of failure and the device. Some devices may have physical damage issues, while others may be dealing with corrupt files- either way, VLCM can analyze your situation and provide a solution that's right for you. Recovery time and price will vary. Most recoveries can turnaround within 6 hours to 2 days. Contact our service department via the form for an estimate and we’ll get back with you quickly.



On-Site Repairs

Our experienced technicians can come directly to your commercial business to diagnose and repair hardware issues on the spot, minimizing downtime and maximizing productivity.

virus removal


Virus Removal

VLCM provides a virus removal service, with an average 1-2 day turnaround time. It is important to get viruses removed quickly once your device is infected. However, virus removal can be complex in what caused the virus and how it can affect your data. Always back up your data and get your device to our service department as soon as you can. VLCM service technicians work hard to diagnose the problem and communicate the repair process to keep customers informed. Since all situations are different, please contact us for your estimate.


  • Why should I let VLCM fix my hardware rather than sending it to the manufacturer ?

    VLCM’s convenient technical service department saves you time and money. A highly skilled VLCM technician can receive an expedited part and repair your hardware in a fraction of the time it would take elsewhere. Manufacturers receive very high volumes of repair product, taking them weeks to complete your repair.At VLCM, we fix, clean, and return your hardware in an average of three days. VLCM can communicate your repair status daily through email. VLCM is always convenient and responsive. Please be aware that we can only service commercial-grade machines, we are not authorized to service consumer purchased models. 

  • What commercial brands does VLCM service? 

    VLCM is both factory-authorized and warranty-authorized to service commercial-grade HP, Canon, Xerox, Epson, Lenovo, and Toshiba. We are not authorized to service consumer-based models. 

  • What are VLCM's service hours?

    VLCM’s service hours are Monday – Friday, 8:30 a.m. to 5:30 p.m.

  • Does VLCM do pickups?

    VLCM does not offer pickups. The hardware must be brought to our service center and picked up after the repair. Under some circumstances, we can send shipping labels to repair at our main service center. Contact us for details at

  • Does VLCM do house calls?

    VLCM does not offer house calls for any services. We are unable to visit residences but will visit your commercial business site after setting a time with our service department.

  • Where does VLCM have service-center locations?

    VLCM has a full-service location at our headquarters in Salt Lake City. Bring in your repair for any of our services. Are you located outside of the Greater Salt Lake Area? Contact us for information on shipping for service at or call 801.262.9277.

    Headquarters: 852 East Arrowhead Lane, Salt Lake City, UT 84107

  • How do I know if I have a virus?

    Some signs your computer is infected include slower performance, programs unable to launch, or unsolicited ads and pop-ups. Bring your desktop or laptop to VLCM for a full inspection. 

"VLCM’s service is one of the places that I have the most confidence. The repair technicians and service writers, everybody treats me as if I am a special person when I walk in with my devices. They are quick and their turnaround is good, and their repairs are reliable."
- Mike W., SecureAlert, Inc.

Contact the VLCM Service Department

Need help? Submit the following form to contact a member of our Service Department and a representative will reach out to you within one business day. For immediate help, please give us a call at 801-262-9277.