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VLCM's Emerging Technology and Contact Center AI Webinar

On-Demand Webinar


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Get to know new, future-thinking contact center technologies

At VLCM, we are passionate about connecting organizations to emerging technologies. Watch our webinar to explore the minds of Airin and OmniLegion and how they can help further your contact center strategy. 

Airin- Experts in AI Cognitive Expert Systems for contact centers

What could be possible if you could clone your best contact center agent? What would happen to your costs? Customer service? Escalations? AI Cognitive Expert System technology clones the cognitive reasoning of an expert to provide an AI companion to less-experienced resources. Instead of AI for human automation, Expert Systems may be used for human AI augmentation

In this webinar, you will learn how: 
  1. To clone your best contact center agent (saving a ton of time and money and helping customers get better and faster resolutions)
  2. You could cut new hire ramp-up time in half
  3. Other companies have increased first call resolution time by 60%
 

OmniLegion- Contact Center Experts and Amazon Connect Guru’s

OmniLegion Technologies is a technology services company focused on helping organizations improve customer experience through an omni-channel strategy. As an Amazon Web Services partner, OmniLegion helps companies around the world to shape and achieve outcomes through intelligent technology solutions built on and around AWS’s contact center platform, Amazon Connect.

In this webinar, you will learn: 
  1. What is Amazon Connect
  2. Why so many contact centers are utilizing Amazon Connect in their contact centers
  3. How they are making changes in minutes not months
  4. Saving up to 80% over traditional contact center solutions
  5. Easily scaling to meet unpredictable demand
  • Air Date:
    September 17, 2020
  • On-Demand Webinar

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